The owner of a veterinary practice admitted that he lacked focus and had “lost his way”.
Together, with his senior staff we prepared a business plan which we communicated to the staff to gain their support as we were looking to make a change.
The results were excellent with proactive support from the staff with new and innovative ideas to help the practice and provide a far more customer focused strategy, this even involved a makeover of the reception.
A year later sales are up by almost £100,000 on the year and profitability which was less than 7% has increased to 17% for the financial year. Having a focused sales strategy and regular meetings providing guidance and support where and when required has help to refocus.
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