In 2004 Borough Council of Kings Lynn & West Norfolk initiated a cost reduction programme with the aim of reducing council subsidy through the commercialisation of services, particularly in sports and leisure.
WLP trained key managers and staff in business planning and project management. These staff became part of improvement groups and championed specifically identified opportunities.
Savings achieved exceeded the targeted amount and have allowed a reduction in Council Tax. Twenty five improvement projects continue and improved systems and management competence will drive the new culture of change and development.