McDonalds are trail blazers for the digital technology revolution. They have lead the way in the adoption of self-service technology and have transformed the general perception of kiosks and touch screens. There are three lessons that other customer facing organisations can learn from the McDonalds revolution and it began by McDonalds recognising the problems they Read More...on
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WLP is a UK business consultancy service that has enjoyed over 25 successful years of helping business grow.
With poor prospects for economic growth and rising inflation, now would be a good time to assess the effectiveness of your strategy to weed out inefficiencies. Robert Simons, writing for the Harvard Business Review, suggested you ask seven questions: Primary customers. Have you identified them and are your resources lined up to deliver high quality service Read More...on
Coaching and mentoring are two distinct methods of skills development and personal development that senior leaders can use to support their professional and personal growth. There can be confusion around the meaning of both titles, and they are often used interchangeably in conversation. A simple distinction is that mentoring is the direct transfer or sharing Read More...on
Climate change is at the top of the world agenda, and Net Zero is the new target. Do you know what this means for your SME business? Surveys show that climate and environmental concerns are held by the majority of the population. Governments are reacting and global pledges to make improvements and counter climate change Read More...on
We are delighted to be working with Growth Works – an exciting programme supporting growing businesses in Cambridgeshire & Peterborough to help accelerate and sustain their success. They are offering our clients the opportunity to benefit from an exclusive discount on our quoted work / service fees, so you can access our expertise to help Read More...on
In cash strapped world you must ask: are you over or under delivering, could price or positioning attract entice and can you benefit from those trading down Read More...on
Conversations within a business have added value when admin is something that just happens without discussion, freeing talk for the subjects that matter. At WLP we had evolved a hybrid paper-digital management system that had served our needs and met the requirements of ISO 9001. However, the system was distributed locally across multiple locations within Read More...on
Being part of a long supply chain can be fraught with difficulties – often thanks to product demand. As a cog in such a system, you may have experienced large peaks and troughs in manufacturing loads and inventories. This issue is known as the Forrester Effect. In the Covid-19 era has happened in microchips in Read More...on
Once a new employee has begun their new employment and received their basic induction they should possess knowledge and understanding necessary to perform their job role. Read More...on
Would your company consider using external business support or advice? A large proportion of SME’s would say no before even looking into the idea, despite the fact it could be the better option. Here’s a quick example… I have just returned from a client in Norfolk. They were experiencing problems with their reception team, such as Read More...on