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Information technology

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Demonstrating SME potential to corporate/enterprise clients 

on SME owners and senior managers often find themselves in the difficult position of having to demonstrating the competence, capacity and capabilities of their business to meet the demanding needs of large clients in the corporate, enterprise and public sectors.  Gaining certification to an internationally recognised management system standard can help you demonstrate the competence, capability, Read More...

A silver bullet to solve all business problems?

on Is digital transformation the a silver bullet to solve all business problems?  It certainly seems to be presented as such in some quarters. “Digital transformation is 30 per cent technology and 70 per cent people” I came across this quote Chris Dobbrow, vice president of Augury, and a champion of digital transformation in manufacturing.  He Read More...

McDonalds: Trail blazing a digital service revolution.

on McDonalds are trail blazers for the digital technology revolution.  They have lead the way in the adoption of self-service technology and have transformed the general perception of kiosks and touch screens. There are three lessons that other customer facing organisations can learn from the McDonalds revolution and it began by McDonalds recognising the problems they Read More...

How to set up an RSS Feed in Outlook

on What is RSS? RSS stands for “really simple syndication” or “rich site summary”.  Websites such as news sites and online publishers will incorporate RSS to deliver updating/changing data to those internet users who want to receive it. In simple terms, internet users can set up RSS feeds for their favourite websites, enabling them to keep Read More...

ISO27001:2013 – The Importance and the Benefits

on This post is a follow-on from my previous post: Information Security and Measures to Achieve it. Over the last few years, there have been several high-profile businesses that have suffered data security problems. Tesco Bank, TalkTalk, eBay, and Carphone Warehouse to name a few. However, the impact on SMEs must also be considered; the average cost to Read More...