ISO 9001:2015 Transition Help – Performance Evaluation

clipboardThis is the third in a series of blog posts covering ISO 9001:2015 and the
three key areas to a successful transition. To recap, the three key areas with
which many organisations are reportedly having considerable trouble are:

In this post we will be addressing the third and final area, Performance Evaluation, and where exactly businesses are having trouble.

Performance Evaluation

Around 15% of issues identified in transition readiness reports were related to businesses failing to show adequate measurement of their processes, and the use of that information to take actions for improvement.

  • Counting complaints does not meet the requirement to measure Customer Satisfaction. Which must also consider service quality as well as product quality.
  • It is not sufficient to record achievement of objectives with a note in the management review without supporting data/evidence to support the statement.
  • Performance indicators and measures are not generated or reviewed at regular intervals. Too frequently, the process of auditing is misused as the sole measure of performance.

If you have any questions or would like to know more on the subject, please don’t hesitate to get in touch with us on enquiry@w-l-p.co.uk.

WLP have a strong track record of helping businesses achieve or transition to the latest ISO 9001 standard.