A FTSE 100 organisation and one of the UK’s leading media companies required our support to assist the internal service business to identify and focus on providing best practice services to its customers.
By working closely with the Directors and Senior Management Team we were successful in establishing a culture of continual process improvement through the implementation of a Quality Management Systems programme ISO 9001.
The improvement programme has created the desire for all managers to measure, analyse and benchmark all key business indicators as part of the drive to raise standards constantly. This enabled them to achieve their business goals and objectives.