Steve Palmer on
It can be deeply frustrating to run a business knowing that the operation itself is flawed and costing you time, money or compromising quality. The good news is that there are ways to make changes that significantly reduce and, hopefully, eventually eradicate such problems. There are a range of strategies out there. Here at WLP,
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Steve Palmer on
Most people when I mention Monte Carlo will think of the French Riviera, or casino, or France. But it also stands for a method of predicting how well a process will operate. Every business owner or service organization knows that the demand for its goods or services varies from one day to the next. Our ability
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Steve Palmer on
I recently spent time with a client who had quite a few problems! Most businesses have problems, but these were costing a lot of money. Just to help these problems seemed to occur in a random manner. Many attempts to solve them had appeared to succeed (until they recurred), and some of them had disappeared
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Steve Palmer on
A Norfolk company was paying out 5% of it’s turnover on performance guarantee claims. Using Six Sigma techniques the claims procedure was streamlined, customer service improved and the focus for quality improvement established. The time to deal with claims was reduced by 75%, in addition, expectations of reducing the claim rate and therefore the cost
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Steve Palmer on
The company has manufactured flexible containers since 1970. The process used is quite unique and the growth in the business has placed the challenge to improve productivity to meet the growing order book, and to maximise the available resources. Working with the Managing Director and the Operations Manager we established a measure of the effectiveness
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