A rapidly growing service organisation was in need of a refocus on the training and development of its staff which had been approached in an ad hoc manner.
A simple method was used to highlight the training required for each position and the training each individual had received.
This enabled the management team to effectively target, plan and manage staff development more effectively thus reducing overall costs, improving the strategic fitness of the organisation and ensuring a greater parity in the way staff are developed. This lead to greater profitability as it grew.