Reducing Performance Guarantee Claims

A Norfolk company was paying out 5% of it’s turnover on performance guarantee claims.

Using Six Sigma techniques the claims procedure was streamlined, customer service improved and the focus for quality improvement established.

The time to deal with claims was reduced by 75%, in addition, expectations of reducing the claim rate and therefore the cost of claims was high.

Steve Palmer

Steve is an experienced Operations and Technical Manager/Director, a professional process engineer (BSc.(Eng) 1st Honours), and a Six Sigma Master Black Belt, with twenty years experience. He is also a Member of the Institute of Operations Management ...

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