Family company within the construction industry were seeking some benchmarking to confirm they were going in the right direction, this was completed and from that they discovered a need for focus and a plan for which they had little or no experience.
A business plan as well as individual action plans were prepared, then agreed with Directors and Managers. Progress was monitored by the consultant and he became the link to the main Directors, before gradually handing responsibility over to the MD.
The effect has been a closer working relationship with the managers and work force and an understanding of a plan that works effectively with the staff on board with overall objectives.