One of the UK’s leading food coatings companies experienced a poor wheat harvest
and a healthy order book. This pushed demands beyond their manufacturing capacity, meaning they needed to change how they managed operations.
Our consultant developed Value Stream Maps for three sites to understand business, worked with customer service teams to map their processes and identify time savings, and developed a forward strategy with CEO and Senior Operation managers.
The CEO was enthused about the opportunity to transform the business culture and performance. Customer services employees are motivated by being involved in improving their process. Also, a significant project has been agreed to engage the whole business.