We Love Results
Throughout over 25 years of consultancy, we have helped hundreds of businesses. We are confident that we have the necessary experience to help your business improve.
Services
- Short to Medium Term Planning and Support
- Sales and Marketing Strategy
- Mentoring and Coaching
- Recovery and Resilience
- Manufacturing and Service Improvement
- Compliance and Standards
- Lifecycle and Succession Planning
- Category Management
- Food
- CE Marking
- Registered Laboratories
- Health & Safety
- Resilience Continuity
- Energy
- Cyber Security
- Environmental
- Quality
Success Stories
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Improving Customer Service in a Building Society
A large regional building society needed to improve their customer service in order win and retain customers from their competitors. A market research survey was undertaken together with a programme of mystery shopping branch outlets. Key issues were identified and important insights were gained enabling this client to make effective improvements to the customer service. Read More... -
Identifying Problems and Making Recommendations
The client was considering importing fabric-covered buildings and needed an objective assessment of the UK market. An investigation of current applications for buildings with broadly comparable characteristics was followed by more research into key players, influencers, buying issues, price sensitivity and the likely reaction of planning officers. This enabled us to identify 9 distinct potential Read More... -
Business Plan – Estate Agent
A successful property sales negotiator, wished to obtain finance for a new estate agency operating in a select area of the Country. We guided him through detailed research of his target market and then helped him devise a comprehensive, practical business plan complete with personnel and resource requirement, marketing plan, budgets, P&L and cash-flow forecasts, Read More... -
Big Improvement in Manufacturing Company
A manufacturing company which needed to improve business by involving not only the owners but the important tool of any company – the Staff. Our consultant, together with the owners, discussed views of the company with the staff who in turn offered their time to help make a difference. Ideas on internal systems, jobs, processes Read More... -
Website Launch for Leisure Company
A data entry company needed to create a new business to fill in quiet periods in their business. A cross-stitch company was created which was chugging along, but hadn’t developed its potential because of the demands of the data analysis work, which led to frustration. WLP did a quick review of the sales and marketing Read More... -
Strategic Planning and Market Research
A local development trust was looking to develop its long term viability through expanding its operations into a new commercial activity, delivering an environmentally sensitive public service. Working with the trust development team, we researched the regional market for the service, potential competitors, the environmental impact and control issues, and capital equipment requirements. The results Read More... -
Sale of a Snooker Club
A Snooker club owner wished to retire because of his increasing ill health. He had tried to use others to help sell the business but with no success and considerable expense. His solicitor introduced him to WLP. We worked with him to see a sale through to completion. We obtained heads of agreement, enabled the Read More... -
Problem Solving for Food Coatings Company
One of the UK’s leading food coatings companies experienced a poor wheat harvest and a healthy order book. This pushed demands beyond their manufacturing capacity, meaning they needed to change how they managed operations. Our consultant developed Value Stream Maps for three sites to understand business, worked with customer service teams to map their processes and identify time Read More... -
Sustaining Profitability in Poor Market Conditions
A client specialising in the manufacture and installation of window blinds came to us for assistance. The home improvement market in which they operate has been hit hard in recent years, and it was our consultant’s job to advise and minimize the impact these market conditions had on the company. Our consultant provided mentoring to help Read More... -
Mystery Shopper Project for Property Letting Agency
An independent property letting agency operating in a highly competitive market place sought the help of WLP as it needed to ensure that it was differentiating itself. Our consultant conducted a mystery shopping assessment, obtaining structured feedback about the customers’ experience of dealing with the company. We also assessed the quality and consistency of service levels Read More...