Steve Palmer on
A lot of companies record a lot of data. Financial information, orders, process data, people data, quality data, outcome data. This data is often used to check whether things are OK or not. What about using this data to answer those questions we’d love to answer? Such questions include: Why is my rework so high?
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Steve Palmer on
The community nursing and therapy team had undergone substantial change. The new system was not coping with the demand being placed on it. WLP were requested to understand the causes and opportunities to resolve. Our consultant Mapped the system and analysed SystmOne data to understand demand and capacity. Clinicians and GPs were interviewed and surveyed to understand
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Steve Palmer on
One of the UK’s leading food coatings companies experienced a poor wheat harvest and a healthy order book. This pushed demands beyond their manufacturing capacity, meaning they needed to change how they managed operations. Our consultant developed Value Stream Maps for three sites to understand business, worked with customer service teams to map their processes and identify time
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Steve Palmer on
It’s a problem-solving technique with proven results, yet Six Sigma is sometimes equated with using a sledgehammer to crack a nut. However, if you get to grips with working inside its structure and understand the tools it employs, Six Sigma can transform the performance of your business. So, how does it work? There are three
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Wilson Lee on
Whether you are choosing schools for little ones, finding your future home or picking which business problem you want to focus on solving first, we make priority decisions all the time. How do we do it? Sometimes gut feel works, we just ‘know’ what’s right. Sometimes the decision is taken out of our hands. Sometimes
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Steve Palmer on
I recently spent time with a client who had quite a few problems! Most businesses have problems, but these were costing a lot of money. Just to help these problems seemed to occur in a random manner. Many attempts to solve them had appeared to succeed (until they recurred), and some of them had disappeared
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Wilson Lee on
Successful family owned manufacturing company need to adopt a new way of working by planning to move from a traditional operation, to one of cell working and lean manufacturing. We worked with a group of current and potential team leaders up-skilling and developing them to understand the new ways of working and enabling them to
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