Process improvement

Improving processes using lean, six sigma, problem soling and chnage management techniques and tools.

McDonalds: Trail blazing a digital service revolution.

on McDonalds are trail blazers for the digital technology revolution.  They have lead the way in the adoption of self-service technology and have transformed the general perception of kiosks and touch screens. There are three lessons that other customer facing organisations can learn from the McDonalds revolution and it began by McDonalds recognising the problems they Read More...

How big should your company be?

on As companies grow and employ more staff, the dynamics change. Everything is different when there are 25 employees as opposed to 6.  In the dot com era, the fast growing companies that were spinouts from large companies really enjoyed their freedom to act.  Then, as they grew, they found the maximum number of employees they Read More...

Improving Productivity Through Good Measurement

on In my last blog post, I talked about three steps to improving productivity in made-to-order manufacturing environments. These steps were: Establish standard processes using standard inputs Ensuring information and manufacturing flows Automate or Autonomate In this article I want to explore the step carried out prior to any of these, that was briefly touched upon Read More...