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WLP is a UK business consultancy service that has enjoyed over 25 successful years of helping business grow.

Process improvement

Improving processes using lean, six sigma, problem soling and chnage management techniques and tools.

McDonalds: Trail blazing a digital service revolution.

Graeme Derby on 2022-05-16 McDonalds are trail blazers for the digital technology revolution. They have lead the way in the adoption of self-service technology and have transformed the general perception of kiosks and touch screens. There are three lessons that other customer facing organisations can learn from the McDonalds revolution and it began by McDonalds recognising the problems they Read More...

WLP adds value to business conversations through CRM investment

Alastair Inskip on 2021-03-23 Conversations within a business have added value when admin is something that just happens without discussion, freeing talk for the subjects that matter. At WLP we had evolved a hybrid paper-digital management system that had served our needs and met the requirements of ISO 9001. However, the system was distributed locally across multiple locations within Read More...

Chain Reaction: How to manage product demand instability

Wilson Lee on 2021-03-21 Being part of a long supply chain can be fraught with difficulties – often thanks to product demand. As a cog in such a system, you may have experienced large peaks and troughs in manufacturing loads and inventories. This issue is known as the Forrester Effect. In the Covid-19 era has happened in microchips in Read More...

Ensure a successful consultancy project – 10 things your consultant should do

Wilson Lee on 2020-11-27 It is important that Behavioral or Behavioural characteristics of a consultant organisations are correct to achieve success for clients. Knowledge, good knowledge of the issues and the client’s business and keeping it jargon free are important.. Read More...

How big should your company be?

Wilson Lee on 2020-11-26 As companies grow and employ more staff, the dynamics change. Everything is different when there are 25 employees as opposed to 6. In the dot com era, the fast growing companies that were spinouts from large companies really enjoyed their freedom to act. Then, as they grew, they found the maximum number of employees they Read More...

Why Should I Use A Consultant?

Wilson Lee on 2019-06-17 Why to use a consultant independent strategic review strengthen alterations to processes implementation Read More...

Improving Productivity Through Good Measurement

Steve Palmer on 2018-02-14 In my last blog post, I talked about three steps to improving productivity in made-to-order manufacturing environments. These steps were: Establish standard processes using standard inputs Ensuring information and manufacturing flows Automate or Autonomate In this article I want to explore the step carried out prior to any of these, that was briefly touched upon Read More...

Improving Productivity in Make-To-Order Production Environments

Steve Palmer on 2017-11-27 All the talk at present is about productivity and how we can’t, as a nation, afford to pay ourselves more as productivity has not improved. The productivity being talked about is the value we create per individual. Within a production environment we can define value add as the new margin (sales value minus direct costs Read More...

Managing Capacity Flexibility in Make-to-Order Production Environments

Steve Palmer on 2017-09-05 In recent years much of my work has been within ‘make to order’ environments where the products are tailored to the specific requirements of customers. As is so often the case, managers are focused on keeping the production staff busy, sometimes pulling orders forward when demand is slack. This risks customer’s changing requirements resulting in Read More...

Understanding Capacity in Make-to-Order Production Environments

Steve Palmer on 2017-09-05 Recently I have been working with manufacturing companies which make to order because the product they make is specified by the customer prior to manufacture. In both cases the process of manufacture is consistent, it is just the size of the product that varies. Orders typically involve a mix of sizes. One manufacturer has semi-automated Read More...