Do you remember when you had to lock each individual car door manually? Then came the revolution of ‘central locking’. After that ‘remote central locking’. They used to be a feature or even an optional extra. Today though, they’re an expected standard on a new car. Our expectations and needs have evolved as the product Read More...on
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ETDBW To Be Easy to Do Business With requires a consistent face to the customer, letting them do it their way, do what they care about and anticipate their needs. Read More...on
What do our customers want? We all have customers. In fact we rely on them. Whether we are in business or delivering a service, we exist for our customers. If we are in business our mantra should be “to delight our customers profitably “. But what do they want? Read More...on