Service Improvement

Pages tagged Service Improvement ...

Data: Your Source of Answers

on A lot of companies record a lot of data.  Financial information, orders, process data, people data, quality data, outcome data.  This data is often used to check whether things are OK or not. What about using this data to answer those questions we’d love to answer? Such questions include: Why is my rework so high? Read More...

Internal Home-care Service Improvements

on A Council has an excellent internal home-care service. Prior to the change it was perceived as expensive and there were times when care needed to be delivered but there wasn’t sufficient staff available. We developed a new shift system for staff to lead its implementation. The care demand profile was used to develop a shift Read More...