“WLP were recommended to us by one of our member practices. We asked them to undertake a challenging piece of process mapping to understand the various discharge routes for patients when leaving hospital. The work required them to liaise with five different organisations, and then lead a multi-agency workshop to discuss and develop their findings. They delivered a very high quality piece of work, on time and on budget, and with positive feedback from every organisation they had dealt with during the project. We have now commissioned them to undertake further detailed work to develop whole-system performance dashboards for patient discharge.”
Jonathon Fagge – CEO, Norwich CCG www.norwichccg.nhs.uk/